Terms of Use and Privacy Policy
‍Last Updated: February 18, 2025
Version: 1.0

1. INTRODUCTION Door Service English (the “Company”, the “Firm”, or “DSE”) is committed to protecting your privacy and wants you to know what information we collect about you and what we do with that information. The following Privacy Policy was created to help you understand how the information you share with the Company will be used. This Privacy Policy applies to all information we collect about you.Please note that our services may contain hyperlinks to other websites, and occasionally these sites may share the Company’s branding or that of one of our affiliates, with their own privacy policies that differ from DSE’s.

2. HOW TO CONTACT US If you have any questions about this Privacy Policy, or if you would like to contact DSE for any other reason, please call us at the telephone number listed on our website www.doorserviceenglish.com or email us at info@doorserviceenglish.com. If you are a student, please send your inquiry from the learning platform using the “Contact Us” link.

3. INFORMATION WE COLLECT
3.1 Registration InformationYou do not need to provide any personal information to access our website or to view the general information we provide on our website. However, we may offer you the opportunity to register with us or join our mailing list and telephone directory by completing the registration form available on our website.
3.1. (a) Although registration is not required to access our website, it is necessary to register and create an account with DSE (DSE Account) to use the Service and purchase our English teaching courses (“Course”). When you create your DSE account, you will need to provide certain personal information, including your first and last name, email address, country and/or region of residence, age, and telephone number, so that you can receive additional information about our services.
3.1. (b) Additionally, before using the Service, you may be asked to provide a credit card or other payment method, along with the billing address for your card or payment method. If you authorize it, we will use this information to facilitate the processing of future transactions through an encrypted system that meets the highest security standards, all in compliance with regulations issued by credit card associations.
3.1. (c) As part of the process of creating a DSE account or participating in certain promotions offered by DSE (such as raffles, contests, surveys, newsletters, etc.), in addition to your name and email address, you may be asked to share certain information regarding your education and learning preferences. DSE may need this information to better understand you, help you learn about new services, programs, and offers in which you may be interested, and thus enhance your online experience.
3.1. (d) Given your demonstrated interest in joining our telephone directory, the Company may invite you to chat through instant messaging services (“Chat”) such as WhatsApp, Instagram, Facebook Messenger, or other similar services. If this is the case, you will always be in control of your availability and willingness to engage in a dialogue with us. For these purposes, and before starting a Chat conversation, the Company will send you a message via Chat, and if you respond affirmatively, we may continue that Chat for promotional purposes, customer service, and/or technical support. Please note that, depending on your geographical location, mobile device, or telecommunications service providers, Chat conversations may be limited or restricted. Also, note that WhatsApp (and neither Instagram, Facebook, Meta, nor their related group of companies) sponsors or endorses our Service. If you have any questions about the operation of your Chat messaging account (e.g., WhatsApp), please refer to the terms and conditions on the respective websites.
3.2 Automatic Data CollectionYou may visit our website and use some of our services anonymously. Whether or not you have registered with us, DSE may collect certain personal information for the use of our services. For example, DSE may collect information regarding the type of Internet browser you use, the type of computer or operating system you use, your IP address, your connection speed, the domain name of your Internet service provider, the geographical location from which you are accessing our services, and/or the website or advertisement from which you connected to our website. When you use a mobile device (such as a tablet or smartphone) to access our service, we may access, collect, and store on your device and/or remotely save one or more “Device Identifiers” on your device. These Device Identifiers are small data files or logical data structures that are associated with or stored on your mobile device to uniquely identify your mobile device. Once you have registered with us, we also track and collect information about you, including your transactions with us, our affiliates, or others, and the patterns you followed when using our website, such as the pages of the site you visited, searches you conducted, and the time you spent on our page. Additionally, if you choose to contact us, we may keep a record of your correspondence.
3.3 CookiesWhen you visit our website or click on any hyperlink that appears on it, or use one or more of our services, we may use an industry technology called “cookies” which stores certain information on your computer and allows us to personalize your experience to align with your interests and preferences, or simply facilitate your access when using our services. Most browsers will allow you to delete or block “cookies” from your computer or hard drive or alert you when they are activated. Please refer to your browser’s instructions for help or to learn more about its functions. Please note that if you block the use of these cookies in your browser, the service may not be usable, you may not be able to access our website, or it may affect the functionality of the page. By allowing your browser settings to accept cookies from our website or the Service, you authorize us to place cookies on your personal computer and/or technological device. However, users of our website and Service can configure their browser to accept or reject all or certain cookies. Note that if you set your browser to disable cookies or other technologies, you may not be able to access certain parts of our website or Service, or other parts of our Service may not function properly. For more information about cookies, click on this link: www.aboutcookies.org.
3.4 TestimonialsDSE may publish customer testimonials on our websites, platforms, and social media (“Website”) as well as in television advertising (“TV”), which may contain personal information. Once you accept the Terms of Service that apply to the Service, you grant your consent to DSE to publish on its Website and TV any testimonial or opinion that comes from you, as well as your comments, name, and any other representation you may send us through the appropriate communication channels.
3.5 Information We Receive from Our AffiliatesDSE may also provide personal information to third parties or affiliated brand pages through which we provide access to our services (“Affiliated Networks”). When you register with us, the Affiliated Network from which you accessed may provide us with your username and password for that network. Some of these Affiliated Networks or other networks may share any other information you share with us. By using our services, you agree to allow us to receive and use any information, except credit card information, that you share with the Affiliated Networks, under the same terms as if you had shared it directly with us. Whether or not an Affiliated Network shares your information and to what extent it does so with us will depend on your agreement with us and the individual or particular privacy policy of the Affiliated Network.

3.6 Images Captured in Video or PhotographyDuring the provision of the service, DSE may capture images of you in photography or video, with or without voice. Such filmed material from the total and/or partial recording may be published and/or incorporated into any other audiovisual product for the purpose of providing services; development research; surveys; authentication; quality processes; security and protection; advertising; marketing; and may be shared, downloaded, or viewed by other users, third parties, guardians, or legal representatives.For users who are minors, it will be the parents, guardians, tutors, or legal representatives who grant consent for the processing and purposes set forth herein.

4. WHAT WE DO WITH YOUR INFORMATION
4.1 In general, DSE may use information about you to provide and improve the Service. DSE may share this information with content service providers, affiliates, and other entities in a non-personal manner for demographic studies and preferential information for service users, or for other purposes. This information may include usage and demographic data but will not include personal information.

4.2 As part of the Service, once you purchase any of our Services and proceed to interact with instructors, DSE may share this information with service providers for videoconferencing, exams, and webinars (“Online Meetings”). Please note that when you enjoy our services that include your participation in videoconferences, exams, and seminars, you will be sending messages to other people and organizations, including third parties inside and outside the Online Meetings, who may see your messages, content, survey participation, and any other information you share using your microphone, camera, touchscreen, keyboard, and other attributes of your computer, tablet, phone, or mobile device settings. Additionally, DSE may send you information or you may download information from online meetings, including, but not limited to, the progress of minors for whom you act as a parent, guardian, tutor, or legal representative in the form of videos or messages hosted on third-party websites that may be viewed by third parties or other users. Likewise, you may ask us not to send them or post them on any third-party site.

4.3 If you provide Door Service English with personal information, we will take reasonable and appropriate steps to protect this information. Except as described in this Privacy Policy, DSE will not disclose, share, sell, or rent personal information collected on our website to third parties for promotional use without your consent, unless it is for a specific program for which you may ask us not to participate. If you request to receive information from our affiliates by selecting this option in the future, we may share your registration information and information about your transactions on our service with studios and/or our affiliates. If you access our services through an affiliated version of our website that contains a notice stating that such information will be shared with that affiliate, which will appear under the name of the affiliated website, any personal or non-personal information will be shared with that affiliated website. Any use of that information by DSE will be subject to this Privacy Policy, and any use of such information by an affiliate will be subject to this Privacy Policy and the affiliate’s Privacy Policy. In the event that DSE sells or transfers part or all of its business and/or our assets to another organization, such as in a merger and acquisition transaction, or in the event of bankruptcy, dissolution, or liquidation, the personal information of our customers, such as name and email address, and any other information collected through our website or service, may be one of the business elements sold or transferred. The resulting buyer, or the absorbing or acquiring company, will comply with the commitments made in this Privacy Policy. We do not share your credit card account information with affiliated networks or any other third party, except with the credit card processing service described below.

4.4 To keep you informed about our services, we may send emails and announcements that are necessary for the administration of our website and the Service. We may also provide our users with the option to join our email list to receive additional information about our website, services, and offers, including updates from our Company or its affiliates. Additionally, we may, at some point, allow you to choose whether to receive emails from third parties with whom we have affiliated relationships. You will always have the ability to change your options by accessing your DSE account. Each marketing email from DSE will include instructions on how to unsubscribe from the email list.

4.5 We work with third parties who provide services, which may include website hosting, delivery of promotions, order processing, credit card authorization, data analysis, Online Meetings, and other administrative services. Your personal information, including financial information, may be shared with these third parties for the purpose of providing you with these services. We make every effort to impose confidentiality obligations on such service providers. Additionally, our Company may use your information under the terms of this Privacy Policy. Furthermore, we reserve the right to disclose personal information to third parties when we believe in good faith that it is required by law, to enforce our Terms of Service, to protect the rights, property, or safety of DSE or the public, to respond to an emergency, or as stipulated in this Privacy Policy.

4.6 After the termination or deactivation of your account, DSE, its affiliates, or its service providers may retain the information associated with your profile for a commercially reasonable period for backup, archival, and/or audit purposes. Based on your future request, and as required by applicable law, we will delete such personal data or direct you to the appropriate tools.

4.7 Our Online Meeting providers do not disclose our students’ data to third parties, except for: (i) service providers who provide them with technical infrastructure; (ii) when necessary for legal or security reasons; or (iii) to other affiliates (such as Zoom or Voice Communications, Inc.), which provide certain services to enable additional products and features in our Courses.5. SECURITY5.1We use reasonable security methods to protect the data that resides on our servers. However, no security system is impenetrable; therefore, we cannot guarantee the absolute security of our servers. Although we use advanced SSL/TLS certificates (defined in section 5.2), which are used to protect Internet network communications and establish the identity of websites over the Internet, as well as resources on private networks, it is also possible that the information you provide us may be intercepted during data transmission.

5.2 Whenever you provide DSE with sensitive information (e.g., credit card numbers), DSE will take commercially reasonable steps to protect such information and establish a secure connection with our web browser. Door Service English employs an industry-standard technology known as secure-socket-layer (“SSL”) and transport-layer-security (“TLS”) to protect the transmission of payment information to the website. You can verify the security of your connection by observing the address bar in your browser window. When accessing a server protected by SSL, the first characters of the address will change from “http” to “https,” and depending on your preferred browser, you should be able to see a “padlock” icon.

5.3 Please help us with your cooperation. To help protect your DSE account information, please keep your password secure. Your password will be stored in our system in an encrypted form because DSE knows that your privacy is very important. DSE will generate a link to create your new password if you forget it and will send it to your email. This will not affect your profile in any way. We suggest that you choose a non-obvious password that contains at least ten (10) characters, which may be numbers and letters. Additionally, we recommend that you do not share your password with anyone. You are responsible for keeping your password and DSE account information secret.

5.4 Remember to log out or close your session (sign out, log out) from your course and close your browser each time you finish using your computer. This measure is to ensure that others cannot access your personal information, as your computer may be accessible to others or used in a shared manner.

6. TALKING WITH OUR TEACHERS During the term of the Service, adults and children will have the opportunity to interact with academic advisors (the “Academic Advisors”) during live online classes and Online Meetings, who will participate in sessions, games, and activities through a virtual classroom and chat system. Eventually, Academic Advisors may employ moderation techniques during the live session and/or warn users about the use of inappropriate words in their communication style. We call attention to and recommend that adults and children under their supervision, when using the interactive features of our websites and applications on our platforms, never provide personal information about themselves, either through themselves or third parties. Definitely, never provide information to attempt to circumvent the moderation filters or restrictions we may have on our websites and platforms. It is also recommended that you, as a parent or legal guardian of the child, carefully supervise your children while they participate in activities associated with the Service.

7. USE OF ARTIFICIAL INTELLIGENCE AND COLLECTION OF PERSONAL DATA Our services use artificial intelligence (AI) tools to, among other things, personalize the experience, optimize content, facilitate user interaction, provide feedback, clarify doubts, offer real-time assistance or support. By using our services, you, as a user or parent, guardian, or legal tutor, in the case of minor users, expressly authorize the processing of personal data through automated AI systems, as established in this policy.

8. COPPA AND MINORS
8.1Unless permitted by applicable law or we have prior authorization from one of their parents, guardians, tutors, or legal representatives, we do not collect information from minors under 18 years of age. In accordance with COPPA requirements, on any site or application directed to children, or in any case where we ask for the age of our users and determine that the child is 13 years old or younger, we will need to request consent from parents, guardians, tutors, or legal representatives via email before collecting any personal information from the minor.
8.2 Persons under 18 years of age, but older than the minimum age required for consent to use online services where they live (for example, 13 in the USA or 16 in Ireland), cannot directly purchase our products and/or services and establish an account with our Company, but they can have one of their parents, guardians, tutors, and/or legal representatives do so for them and help ensure they have access to appropriate content. Persons under the applicable minimum age required to give valid consent to use online services cannot use our online Services. If we learn that we have collected Personal Data from a minor of those ages without the consent of the parent, guardian, or legal representative, we will take reasonable steps to delete it.
8.3 If you believe that your child is participating in an activity that collects personal information and you, as a parent, guardian, and/or legal representative, have not received an email from the Company notifying you of the request for your consent, please do not hesitate to contact us by calling the telephone number published on our website corresponding to your country. When we need your consent for these purposes, we will not send you promotional information unless you have authorized us to do so, or you have participated in an independent activity that allows us to send you promotional information to your email.
8.4 We recognize the privacy interests of children and encourage parents, guardians, legal representatives, and tutors to play an active role in their children’s online activities and interests. At any time, parents can revoke the consent that allows us to collect more personal information from their children in connection with a user account or particular services managed by the Company. Likewise, they can request that we delete from our records the personal information we have collected in relation to the account associated with the Course. Please note that a request to delete data records may result in the termination of an account, license to use, or other service managed by the Company.
8.5 In any notification to the Company, such as email or postal mail, please include the child’s username and the parents’ email address and telephone number. To protect the privacy and security of children, we will take reasonable steps to verify the identity of parents, guardians, and/or legal representatives before granting access to any personal information.
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9. THIRD-PARTY ADVERTISERS
9.1 DSE may allow other companies, called ad servers or ad networks, to serve advertisements within the Service. These third parties use technology to send, directly to your browser, the advertisements and hyperlinks that appear on the Service. In these cases, they automatically receive your IP address. They may also use other technologies (such as “cookies,” JavaScript, or Internet “beacons”) to measure the effectiveness of their ads and to personalize them.
9.2 DSE does not provide any personal information to these third parties without your consent, unless it is for a specific program in which you may ask us to participate. However, please note that if an advertiser asks DSE to serve an ad to a specific audience or audience segment, and you respond to that ad, the advertiser may conclude that you fit within the description of the audience they want to reach.
9.3 You should consult the privacy policies of these third parties. DSE’s privacy policy does not apply to, nor can we control the activities of, these third-party advertisers or other websites.

10. LINKS TO OTHER NETWORKS
10.1 Links to other networks are an integral part of the functionality of the Internet, including our website. Any hyperlink that has a URL from a domain other than www.doorserviceenglish.com in your browser’s address bar is a hyperlink to a page outside our service. This includes hyperlinks to our content service providers, affiliates, or third parties that may be linked to DSE. These other networks may send their “cookies” to you, collect data, or request personal information. DSE cannot guarantee and is not responsible for the content of other networks or pages.
10.2 Please note that every time you provide personal information to other networks or pages (for example, via messages or chat), that information may be collected and/or used by people you do not know. Although DSE strives to protect our visitors, their personal information, and their privacy, we cannot guarantee the security or privacy of any information you disclose to other websites, and you do so at your own risk. You should learn about the privacy and security practices and policies of external websites before providing them with your personal data.

11. SPECIAL NOTE FOR USERS The Service is hosted on servers located in the United States of America and is primarily directed at users domiciled in the American continent. If you access the Service from the European Union (EU), Asia, or any other region with laws governing the collection, use, or disclosure of personal information different from American laws, please note that you are transferring your personal data to the United States of America, where data protection laws may not be the same as those in your jurisdiction, and by providing us with your data, you are consenting to:the use of your personal data for legal purposes and for the uses identified above in accordance with this Privacy Policy; andthe transfer of your personal data to the United States of America as indicated above.As a user, you have the following rights regarding your personal information that we may eventually have: Right of access and portability. The right to obtain access to and receive your personal information. Right to rectification. The right to obtain rectification of your personal information within a reasonable period when that personal information is inaccurate or incomplete. Right to erasure. The right to obtain the erasure of your personal information within a reasonable period under certain circumstances, in cases where the personal information is no longer necessary in relation to the purposes for which it was collected or processed. Right to object. The right to object to the processing of your personal information for direct marketing purposes, to the extent that your objection is related to such direct marketing. Right to update: Modify or update your data.Regardless of your location, any questions, comments, and requests related to our Privacy Policy are welcome and should be managed through our Customer Service team by calling the telephone number published on our website corresponding to your country or via email to: info@doorserviceenglish.com.

12. HOW TO REVIEW, UPDATE, OR DELETE REGISTRATION INFORMATION
12.1 As part of using our services, you are responsible for updating the information submitted to ensure it is current and complete. To update your registration information, please contact an advisor or representative of the Company using the number listed on our website or from your learning platform, through the options in the “Contact Us” link.
12.2 Please note that by using our Services, you confirm that you agree with this Privacy Policy, which may be amended periodically. If you do not agree with this Privacy Policy, we kindly ask you not to use our Services. We reserve the right to make changes to this Privacy Policy. We will provide prior notice of any material changes by any reasonable method, including sending an email to your most updated address within the DSE website or announcing the news and the amended policy on the DSE website. Your continued use of our website following changes to this Privacy Policy means that you agree to and accept the changes made and that all information collected or provided after such change(s) will be governed by the updated Privacy Policy.
12.3 DSE is dedicated to protecting your personal information and welcomes any comments or questions about this Privacy Policy. If you wish, you can contact our team by calling the contact telephone number on our website corresponding to your country or, if you are a student, send us your inquiry from the learning platform using the “Contact Us” link, via email to: info@doorserviceenglish.com or by physical mail to: [Insert Physical Address Here] Attention: Data Privacy, Door Service English.

13. INFORMATION RETENTION
13.1 We will retain our users’ personal data for as long as necessary to engage in the uses described in this Privacy Policy. However, we may have a duty to retain the information for an additional period when applicable law requires a longer retention period.
13.2 The criteria used to determine our retention periods include the following scenarios: (i) The time we have an ongoing relationship with you and provide you with Services (for example, while you have an account with us or continue to use and enjoy our Courses); (ii) If account owners modify or their users delete information through their accounts; (iii) If we have a legal obligation to retain the data (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or (iv) If retention is advisable in light of our legal position (for example, with respect to the enforcement of our agreements, dispute resolution, and enforceable statutes of limitations under the law, litigation, or administrative investigations that may be applicable).
13.3 In any case, during the retention periods that our company must apply, rest assured that we will only use your information in a lawful, transparent, and fair manner.

14. INVITATIONS TO YOUR FRIENDS If you decide to invite your friends to visit the DSE website, or to purchase our Courses, participate in contests and promotions, we will ask you to provide us with your friend’s name, email, and country, for which you must have the respective consent to share such information. Subsequently, DSE will send your friend, electronically, a message inviting them to visit the DSE website and/or participate in the contests or promotions that may be held. Your friend will also be subject to this Privacy Policy and the Company’s Terms of Service.

15. CHANGES TO THIS PRIVACY POLICY We may update the notices associated with our Privacy Policy periodically. To account for changes in the way we collect and/or process personal data, please visit this section frequently. We always post the “Last Updated” date at the top. If we need to make substantial and/or comprehensive changes to this Privacy Policy, we will notify you and give you the opportunity to review it before you choose to continue using our Services.Additional

Notes:Cancellation and Private Class Replacement Policy: For private classes, users may request a replacement within 30 days of the original class date. Cancellations require 30 days’ notice to be eligible for a refund or credit. This information may be included in the Terms of Service or in a specific section on class policies.
‍Contact Information: Ensure to replace placeholders with the actual contact information for Door Service English, including the physical address if necessary, obtained from

‍www.doorserviceenglish.com.

tTerms of Use
‍Last Updated: February 18, 2025
Version: 1.0

This Addendum supplements the public Terms of Use and describes additional policies that apply to students who enroll in paid classes with Door Service English. By enrolling or paying for classes you (the “Student”) agree to the provisions below.Confirmed contact & legal location: Door Service English — 2666 NW 97th Ave, Doral, FL 33172; Phone/WhatsApp: +1 (305) 381-2844. Full Public Terms available here at https://www.doorserviceenglish.com/terms.

1. Definitions
1.1 Institute / Door Service English means Door Service English.
1.2 Student means the person who registers for and pays for a Course or Class.
1.3 Classes means any private, semi-private, group, in-person or online instructional session provided by the Institute.
1.4 Academic Hour means a 60-minute instructional session, inclusive of up to 15 minutes of teacher preparation.
1.5 Working Hours means Institute administrative hours (Monday–Friday 9:00 AM–5:00 PM EST; Saturday 8:00 AM–4:00 PM EST), excluding U.S. federal holidays and Institute closure December 15–January 15.
1.6 Other terms have their ordinary meaning unless otherwise defined.

2. Scheduling & Attendance
2.1 Operating hours for classes: 8:00 AM to 9:00 PM EST daily, subject to teacher availability.
2.2 Rescheduling (private classes): Private classes may be rescheduled with at least 12 working hours’ notice. Rescheduled classes must be used within 30 days of the original date or they will be forfeited.
2.3 Group / courtesy classes: Group and complimentary classes are not eligible for rescheduling or replacement.
2.4 Late arrival / class access: If the Student will be late, the Student must contact the Academic Department via WhatsApp at +1 (305) 381-2844 within 3 minutes of the class start. A Student arriving more than 20 minutes late will be denied entry and the class will be forfeited without refund.
2.5 Teacher no-show: If the teacher has not started the class within 4 minutes after the scheduled start time, the Student must notify the Institute at +1 (305) 381-2844 (WhatsApp or call). If the Institute is at fault, a replacement class will be scheduled within 30 days.(Contact/operating details are available on the Institute website.)

3. Private vs Group Rules
3.1 Private classes: One-on-one instruction customized to Student needs. If the Institute cancels a private class, a replacement will be offered per Section 4.
3.2 Group classes: Shared instruction; absences or cancellations by a Student do not entitle the Student to replacements or refunds.
3.3 In-person transportation fee: For in-person on-site instruction where travel by the teacher is required, the Student agrees to pay a transportation fee of $50.00 per session. This fee will be shown at checkout when applicable and charged alongside other course fees.

4. Replacement Policy
4.1 Replacements for private classes: If the Institute cancels or is otherwise unable to provide a private class for reasons within its control, the Institute will provide a replacement class or credit to the Student within 30 days. Replacements are not available for group classes.

5. Class Duration
5.1 Each class equals one Academic Hour (60 minutes), inclusive of up to 15 minutes of teacher preparation time in which you may only be in front of the teacher 45 Minutes in high season as we cannot give addtional time for preperation as we troditionally do.

6. Payment & Recurring Billing
6.1 Payment methods: The Institute accepts payments via the payment processor(s) shown at checkout. Recurring billing (monthly or trimester) is available and will be processed automatically unless canceled by the Student.
6.2 Taxes & fees: All prices posted on the website and at checkout include applicable taxes unless otherwise stated.
‍6.3 Failed payments: If a recurring payment fails, the Institute may charge a reasonable administrative fee, suspend access to services, and/or require immediate payment to resume services.

7. Refunds & Proration
7.1 General policy: Refunds are discretionary and processed at the Institute’s sole discretion in accordance with this Section.
7.2 Processing time: Refund requests will be reviewed and processed within 30 calendar days of receipt.
7.3 Non-refundable processing fee: A non-refundable processing fee of $50.00 will be deducted from any refundable amount unless under Trail Period.
7.4 Proration formula: Refunds (when granted) are calculated as:Refund = (Total Paid − Non-refundable Fee) × (Unused Classes ÷ Total Classes)Example: Student paid $300 for 10 classes, used 3 classes, non-refundable fee $50: Refund = ($300 − $50) × (7/10) = $175.00.
7.5 No refunds: No refund will be issued for expired classes, classes forfeited for lateness, or for classes terminated for Student misconduct.

8. Cancellation, Chargebacks & Disputes
8.1 Pre-dispute requirement: Before initiating a chargeback, the Student must provide written notice to sales.department@doorservicenglish.com and allow the Institute 30 days to investigate and respond.
8.2 Chargebacks: Absent written notice and reasonable opportunity to resolve, initiating a chargeback may result in suspension or termination of Student access without refund and may be referred for collections or legal action.
8.3 Contact for disputes: dispute@doorservicenglish.com.(Email and customer support contact information are published on the Institute website.)

9. Governing Law & Jurisdiction
9.1 These Terms are governed by the laws of the State of Florida. The parties agree to the exclusive jurisdiction and venue of the state and federal courts located in Miami-Dade County, Florida for any dispute arising hereunder.

10. Intellectual Property, Recordings & Privacy
10.1 Recordings — consent and license: Students acknowledge and agree that classes may be recorded by the Institute. By enrolling, Students grant the Institute a perpetual, worldwide, royalty-free, transferable license to use, reproduce, distribute, display, and create derivative works of recordings for training, quality assurance, internal review, marketing, promotional, sale and legal purposes.
10.2 Retention period: Institute recordings are retained for a period of 24 months from the date of recording, unless retained longer to satisfy legal obligations, investigations, or other lawful reasons.
10.3 Opt-out for promotional use: Students who do not wish their likeness to be used for promotional purposes may request promotional opt-out by emailing Opt-out-request@doorservicenglish.com; the Institute will confirm the opt-out in writing within 7 business days. Opt-out does not guarantee deletion from retention systems used for training or legal evidence.
10.4 No sensitive data: Students should not share or disclose sensitive personal data (e.g., government ID numbers, full financial account numbers, health or medical data) during classes.

11. Termination & Removal
11.1 Termination for cause: The Institute may suspend or terminate a Student’s access, refuse to provide services, or remove content at its sole discretion for violations of these Terms or for misconduct. Termination does not entitle the Student to any refund except as expressly provided above.

12. Expiration of Unused Classes
12.1 Expiration rule: Any prepaid, unused classes expire 30 days after purchase or after the scheduled date (whichever is later), unless otherwise agreed in writing.

13. Operating Hours & Holidays
13.1 Operating hours and holiday closures are listed in Section 2.1 and on the Institute website. The Institute is closed for the period December 15 – January 15 annually.

14. Limitation of Liability & Disclaimers
14.1 To the fullest extent permitted by law, the Institute’s aggregate liability for any claim arising out of these Terms or the Student’s use of services shall not exceed the amounts paid by the Student to the Institute for the relevant services during the 12 months preceding the claim. The Institute is not liable for indirect, incidental, special, consequential, or punitive damages. Services are provided “AS IS” and the Institute disclaims all warranties, express or implied, to the extent permitted by law.

15. Force Majeure
15.1 The Institute is not liable for delays or failures to perform caused by events beyond its reasonable control (e.g., acts of God, epidemics, governmental acts, strikes, internet outages, or severe weather).

16. Accessibility & Data Protection
16.1 The Institute maintains privacy practices in accordance with applicable law. The full privacy policy and data practices are available at https://www.doorserviceenglish.com/terms. Students with data protection inquiries may contact sales.department@doorservicenglish.com.

17. Indemnity
17.1 The Student agrees to indemnify and hold the Institute harmless from any claims, damages, losses, liabilities, and expenses arising out of the Student’s breach of these Terms, misuse of the service, or violation of law.
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18. Severability
18.1 If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

19. Entire Agreement
19.1 These Terms, together with the Institute’s public Terms of Use and Privacy Policy, constitute the entire agreement between the parties regarding the subject matter hereof.

20. Amendment Procedure
20.1 The Institute may amend these Terms from time to time. The current version will be posted at https://www.doorserviceenglish.com/terms. Students will be notified of material changes via dashboard banner and email; material changes may require affirmative one-click acknowledgement. Continued use after posting constitutes acceptance.

21. Payment & Administrative Details (Admin/Checkout copy)
- Transportation fee (in-person, when applicable): $50.00 per session.
- Non-refundable processing fee: $50.00 per refund request (deducted before proration calculation).

‍Recording retention period: 24 months.
- Customer support & disputes contact: sales.department@doorservicenglish.com; general inquiries: info@doorservicenglish.com; Phone/WhatsApp: +1 (305) 381-2844.